About Us

Established in 2007, we have a wealth of experience as an established consultancy and training provider.

We specialise in bespoke training solutions for staff who encounter challenging situations and behaviours from others; whether in the workplace or when in the community and in business and private addresses.  These training solutions may include:

  • Managing or encountering violence and aggression
  • Managing emotional arousal and, defusing, calming and resolving difficult situations
  • Strategies to improve safety and security when delivering unwelcome news
  • Developing positive approaches to challenging behaviour
  • Reducing risk when lone working
  • Telephone resolutions
  • Conflict Management
  • Physical Interventions
  • Security and First Aid training.

Our lead consultant has over 30 years experience in operational policing, including strategic and tactical command positions, event planning, public order and protest, partnership working, youth justice, and community policing within rural and city environments.  In addition, he has over 10 years experience of mentoring, training and supporting organisations and employees across most sectors to more effectively manage and reduce conflict and challenging behaviour at work

Our clients include Local Authorities, events organisations, hospitality providers, security providers, educational establishments and others.

Our consultancy services include:

  • Organisational risk reviews managing challenging behaviour, positive behaviour support, and lone working
  • Strategic, tactical and operational
    • reviews of current organisational, team and individual practices
    • establishing and mapping sector best practice and industry standards
    • making relevant recommendations for change

Our consultants and trainers are required to maintain the quality and currency of their skills and specialisms through continuous professional development. You can be assured of the quality and consistency of our products and services.

Our friendly, knowledgeable team are only too pleased to discuss opportunities with you so if you want to know more, browse our pages or contact us if you wish to discuss any particular needs.

Licensed by: