We specialise as consultants in the reduction, avoidance and management of workplace conflict, challenging behaviour, and behaviour of concern.
Behaviours of concern to employees, or an organisation are shown by service users, customers, colleagues or others. Generally, concerning behaviour might include workplace conflict, anger, abuse, aggression, violence, inappropriate actions, or unwanted attention. Sometimes this is directed towards employees but equally, it can be directed towards anyone else, and also towards property.
Behaviour is a way of communicating a message. Often its because the person has an unmet need. Specifically, they either want something or, they want to avoid something.
However; whilst they have unmet needs, the result of their behaviour in those affected and, also towards the organisation can be absolutely devastating.
First and foremost there is the obvious distress and emotional, or physical harm that can be caused.
Then, there are the immediate underlying issues – lost productivity and staff sickness.
Thereafter, the investigation and potential litigation costs.
Lastly, the ongoing costs are most likely to include insurance premium increases, staff turnover and wastage, retraining costs and damage to the organisation’s reputation.
It is entirely possible to avoid or mitigate all of this.