Unrealistic customer expectations, complaints, customer dissatisfaction with services or products provided can bring employees into contact with abusive, threatening or potentially violent service users or customers.
We are specialists who deliver Maybo Licensed training programmes in Personal Safety, Conflict Avoidance and Conflict Management to staff who meet, or are likely to encounter confused, frustrated, angry, aggressive or violent service users within the workplace.
The training we deliver has benefitted organisations and staff in diverse working environments in the public or private sector including those working in Local Authority, the Retail; Licensed; Leisure; Transport; Security; Commercial industries or, those working in Healthcare or the Care Sector.
We tailor our programmes to meet your company and organisational requirements. Supporting your policies and strategies, our specialists will be pleased to work with you to develop a programme relevant to your environment which will enable your employees to:
– develop an understanding of relevant responsibilities.
– develop practical risk recognition and reduction strategies
– develop and practice methods to avoid, calm and defuse conflict
– assertively deal with confrontation
– exit strategies
– understand the relevance and necesssity of reporting procedures
– support personal and organisational learning
Our specialists have a wealth of experience, practically applying these skills and strategies, and in working with organisations and staff who have to deal with challenging, emotionally charged or potentially violent behaviour and, we will be pleased to discuss your particular requirements with you.
Our courses are certificated if required and can also be accredited to include a City and Guilds Level 2 award Conflict Management on successful completion of a multiple choice examination.