Care and healthcare professionals face particular challenges from service users and their families.

Clinical staff particularly are likely to have to manage situations with confused, disorientated patients. The reasons for this are many but obviously include dementia, acquired brain injuries, infections, post operative unconscious states, cognitive impairment. Security teams and porters will in all likelihood encounter similar conditions suffered by patients they interact with.

Some staff will have to deal with aggressive, angry or otherwise emotionally charged patients, their relatives and others.

Community based teams will have the added issue of lone working and limited access to immediate support should they need it.

Recognising Healthcare conflict risks and understanding responsibilities

A good understanding of human behaviour

Understanding the causes of escalation and what to do about them

Using effective communication strategies

Introducing positive approaches and behaviours

Adopting deescalation strategies

Developing assertiveness and self awareness

Managing challenging and disruptive behaviour

Effective non aggressive physical interventions

Handling skills which are designed to keep emotional arousal at a low level

Safer clinical handling skills

We offer a variety of training solutions and also, elective modules. Elements include, healthcare conflict awareness, healthcare conflict management, lone working, personal safety, assault avoidance, clinical containment and holding. So, you choose the course, and the elements that suit your needs.

The conflict management and personal safety courses are normally delivered in one day and, are a prerequisite to our handling and clinical holding courses.

The blended learning training option is very popular with employers, as this combines a short elearning course, with a practical classroom workshop in conflict management and personal safety. Consequently we can, if required include essential physical skills training such as assault avoidance, disengagement, guiding, and low level clinical containment if necessary, all within a one day classroom course.

Sometimes, despite using excellent healthcare conflict management skills, colleagues have to use physical interventions to safeguard, or protect a patient or someone else from harm. Essentially, they don't have a choice in this, accepting of course that their use of a physical intervention is always as a last resort.

We recognise that using clinical interventions potentially increases the risk to staff and to service users. Because of this, our skills, developed by Maybo Limited have been risk reviewed, and specifically designed to be non-aggressive. These skills do not rely on strength. Consequently, if staff have to use physical intervention at all, these essential skills a safer alternative.

Throughout training, learners are encouraged to reflect how they, and their organisation can reduce the use of physical interventions. We do this partly through examining why reporting and recording incidents is so important and what they, and their employer may learn from comprehensive reporting.