Care and healthcare professionals face particular challenges from service users and their families.
Clinical staff particularly are likely to have to manage situations with confused, disorientated patients. The reasons for this are many but obviously include dementia, acquired brain injuries, infections, post operative unconscious states, cognitive impairment. Security teams and porters will in all likelihood encounter similar conditions suffered by patients they interact with.
Some staff will have to deal with aggressive, angry or otherwise emotionally charged patients, their relatives and others.
Community based teams will have the added issue of lone working and limited access to immediate support should they need it.