Are you, or your employees expected to or, be likely to have to:
Every course we deliver is individually tailored to the specific needs of each organisation and, the risks presented to staff, service users and others.
Using practical scenarios based on your working environment, we deliver bespoke and recognised, accredited courses which are tailored to your organisational needs and requirements.
We use high quality resources which can include elearning modules, ebooks and high quality workbooks packed with essential information which is relevant to your chosen course and working environment.
Contact us or view our selection of courses for more details.
This is an innovative, fulfilling online experience which enables managers and staff to further their skills to deal with conflict within the workplace.
This Maybo Licensed programme compliments and can be incorporated within the CRT/CRT refresher programme. The programme can be delivered with the option for City and Guilds Accredited Certification if required.
Our training courses can develop in your staff, the skills and ability to effectively manage these situations and issues and support your organisation in its delivery of Children’s Services.
Unrealistic customer expectations, complaints, customer dissatisfaction with services or products provided can bring employees into contact with abusive, threatening or potentially violent service users or customers.
This is a very practical course aimed at providing employees with the knowledge, skills and ability to apply effective conflict management skills and principles in the workplace to make their interactions and environment safer, more professionally managed and, welcoming for everyone including themselves, your customers and your organisation.